UX Design Internship at Amazon — improving the self-service help experience for internal tools with a focus on accessibility and efficiency.
Company
Amazon
Role
UX Designer
Type
Mobile Design
Duration
May 2025 – Aug 2025
Due to confidentiality agreements with Amazon, I'm unable to share specific project details, screens, or deliverables publicly.
This work involved improving the UX of Amazon's internal tools — focusing on accessibility, efficiency, and reducing friction for internal users. I'm happy to walk you through my process, methods, and outcomes in a private conversation.
Research Methods
Heuristic evaluation, competitive review, surveys, critical incident reports
Design Process
Whiteboarding, mid-fidelity prototyping, user flows, usability testing
Tools Used
Figma, Chime, thematic analysis, existing research evaluation
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